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While we understand your concerns, we wish to reassure you that we have multiple quality checks in place during our testing process to ensure we are delivering the most accurate results possible.
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We're sorry to hear your AncestryDNA journey did not meet your expectations, and appreciate this opportunity to provide more information. Hi Monique, Thanks so much for sharing your review with us here on Trustpilot. Thank you for choosing to research with us. We really hope that you will make progress in your search this new year and please call by and see us anytime you require our assistance.
Ancestry dna activation code on outer box download#
In the mean time you may also download your raw DNA data from your account for upload and comparison to other websites to provide even more chance of matching with genetic relatives. It is also important to know that this is just the beginning and you will continue to receive new DNA matches regularly as anytime a person with a notable genetic link to you takes our test then they will inevitably pop up on your list ready to be contacted.
Ancestry dna activation code on outer box how to#
We know that it can be tough to get started so we have created a guide which shows you how to make the most of your DNA matches. You may decide to request that a match share a family tree and collaborate in your research making new connections along the way. These biological relatives are linked to you from both your paternal and maternal line and can be contacted through our site. If you have chosen to opt in to DNA matches then you will receive a list of relatives ranging from distant cousins to close family (depending on who has already participated). We just want to assure you that our team are here to guide and support you should you have any queries on how best to proceed. It can certainly be discouraging when you do not immediately find a close match that can reveal important information and we fully understand your disappointment.
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We're grateful for your feedback regarding your results and understand that taking such a test can be a big step for those seeking to learn more about biological family. Thanks again for this valued feedback and for choosing to try your hand at researching with us. We will provide a couple of our favorite guides below that should help you make the utmost from the information available and we would encourage you to build or upload a tree to link to your results in order to unlock even more tools and features.
Ancestry dna activation code on outer box update#
The good news is that your results and matches will continue to update providing new leads to explore all the time. On other occasions, you may only initially receive more distant matches and it can take longer to work out how you are connected. Sometimes a member will receive a very close match right away and this can lead to immediate results as both people connect and share their tree and knowledge. One of the advantages of autosomal tests like ours is that you receive matches from both your paternal and maternal biological lines. It has helped millions connect with family and breakthrough brick walls which have hindered their family tree research for years. A DNA test represents an invaluable tool for all those seeking to learn more about their deep past and living relatives spread throughout the globe.
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We can assure you that we're here to help any day you need us and would invite you to reach out should you ever choose to revisit your results. We hope that you will grow to value them in time as new matches and more precise regional breakdown is rolled out with each passing year. We're sorry to learn that you were underwhelmed with your initial results as this is never our intention.